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2006-09-28
Furnitures
My last week was mostly spent on waiting for furniture deliveries and then assembling them. While a bit exhausting, assembling wasn't that bad, particularly as I have bought this cordless drill/driver at Costco for less than $40.
What's horrible, though, is the delivery service from Ikea. They don't have their own delivery team (probably too cheap to have one), so they hire another company to do the delivery. I bet they got the cheapest company they could. When the delivery company is ready to deliver, they'll use a machine to call you, and then, out of the blue, very quickly tell you to call a number to schedule the delivery. Without any preparation, you would have no way to write it down (particularly when both times I was out). They do offer an option to talk to a customer representative, but then you get to wait on hold, and one time they even cut me off while waiting.
It gets worse for the actual delivery service. It is done by a large truck. The driver has no clue on how to deliver to apartment complex. He tried to park on the fire lane, only to discover that the loft of the 2nd floor is not high enough for his huge truck. That's right, his truck hit our building, damaging the loft while making a hole on the top corner of the truck. But the worst part is, he asked me to come down to give him direction and made me see the whole mess...
What's horrible, though, is the delivery service from Ikea. They don't have their own delivery team (probably too cheap to have one), so they hire another company to do the delivery. I bet they got the cheapest company they could. When the delivery company is ready to deliver, they'll use a machine to call you, and then, out of the blue, very quickly tell you to call a number to schedule the delivery. Without any preparation, you would have no way to write it down (particularly when both times I was out). They do offer an option to talk to a customer representative, but then you get to wait on hold, and one time they even cut me off while waiting.
It gets worse for the actual delivery service. It is done by a large truck. The driver has no clue on how to deliver to apartment complex. He tried to park on the fire lane, only to discover that the loft of the 2nd floor is not high enough for his huge truck. That's right, his truck hit our building, damaging the loft while making a hole on the top corner of the truck. But the worst part is, he asked me to come down to give him direction and made me see the whole mess...
